How do I shop?
There are several ways to shop with us. You may explore our weekly homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as clothing or accessories. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for.
If you are looking for a specific item, you may use our search box in order to find products by name, color, category or style.
When you have made your selection, choose your size and click on "add to cart". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on "Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us by phone, email or kindly use the “contact us” form and we will get back to you as soon as possible.
Can I cancel or modify my order?
If you wish to cancel or modify your order, please send us an email within 24 hours of the purchase. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
If you have received your order and need to return it please refer to the return instructions on our website. Once we receive your returned item, we will process a refund or an exchange as requested.
What are the benefits of creating an account with us?
Creating an account allows you to:
- store multiple shipping and billing addresses to expedite your checkout
- save the contents of your shopping bag for later
- easily access your current order details and history
- save credit card information to checkout more quickly
- manage your saved items
- discover recommended items
-And stay up to date with our latest collections, news and discounts.
How do I track my orders?
We will send you a confirmation email once your order has shipped with instructions on how to track your order online.
Alternatively, you can log into your account, visit the “order” and "Track" section of the website to track your order. You can also contact our online Client Assistant for assistance regarding your order.
Why didn't I get an email about my order being shipped?
You will receive an email once your order has shipped. If you did not receive an email, you may have entered your email incorrectly or it could have ended up in your spam folder. Usually it takes 1-3 business days to process your order. If you have not received an email kindly contact our online Client Assistant.
How do I change my shipping address?
If your order is paid successfully, you might not be able to change your address of the order even if you change your address on your account profile.
Immediately contact our online Client Assistant and to assist/modify your address before shipment.
Why is the tracking number not working?
When we ship your order, sometimes there is limited communication from the shipping company due to package in transit. Once it has reached the next sort facility it will update. It may take a couple of days to see any activity once your package is shipped out from our end.
Will I be responsible for any customs or duty fees?
This depends on the local custom of your country. Depending on your delivery address/location, there are different customs regulations and taxes for each country.
Do I need to be at my shipping address when my package is delivered?
Sometimes your package requires a signature for it to be delivered. You may contact the shipping company and ask them details about your package with the tracking number we have provided. If you missed the delivery, please contact the shipping company to arrange for them to redeliver or for you to pick up the package.
What is your return policy?
- We accept returns within 15 days after delivery date (the date you received your package).
- The following items cannot be returned or exchanged: Underwear, bodysuits, lingerie & sleepwear, swimwear, jewellery, and *some accessories.
- Unfortunately, we won’t be able to pay for the return shipping fee. We will only refund the amount you paid for items but not for services.
- We will issue the refund to your account or to your credit/debit card as preferred.
- For more details, kindly pay attention to our Return Policy page.
Kindly note that refunds may take sometime depending on your bank.
How do I return an item?
If you are not satisfied with any of our product or purchase due to some reasons, kindly contact our online Client Assistant via email/live chat and you will be guided through the process.
Note: Returns are to be made not more than 15 days after receiving the item(s).
What if I received a damaged item(s)?
If you received a damaged item, please log into your account and submit a ticket within 3 days of delivery. When submitting the ticket, please provide a description of the defected item and a few pictures. Kindly make sure to submit a ticket before returning an item.